Terms and Conditions

TERMS AND CONDITIONS OF USE

The www.artisangroceriesonline.com.au website is an Australian website and is owned by Jay Charles Pty Ltd trading as Delish Artisan Foods. These terms and conditions regulate the relationship between you, the customer, and us, the supplier (“DAF”). By using our website in any way, or by buying from us, you agree to be bound by them.

No person under the legal age of 18 may purchase goods. If you do not agree with our terms and conditions, do not use our website, please contact as at:
Delish Artisan Foods
Email us here
Phone: +61 (02) 9416 5916
Address: 340 Pacific Highway, Lindfield, NSW 2070

OUR SERVICE
Via our website, www.artisangroceriesonline.com.au, it provides the customer access to resources, online purchasing, download areas, communications platforms and product information. Our website service includes updates, site enhancements, new and updated features and are the subject of the terms and conditions.

ACCEPTANCE OF OUR TERMS AND CONDITIONS
The services that Delish Artisan Foods provides to users is subject to the following terms and conditions (“TAC”). Delish Artisan Foods reserves the right to update the TAC at any time without notice to the customer. The most current version of our TAC can be reviewed by clicking on the TAC hyperlink button on the bottom of the web pages.

PRIVACY
We are extremely proactive in the continual protection of your privacy and confidentiality. We understand that users of our website are concerned to know that their data will not be used for any other purpose unintended by them, and will not fall into the hands of a third party. We are constantly vigilant for credit card fraud. If you have any reason to seek the return of any monies already paid, please contact us direct, not your credit card issuer. We do not share, sell or disclose to a third party, any personally identifiable information collected on this site. You can view our full privacy policy online here.

ORDERS
Product orders may be placed any time, 24 hours a day, 7 days a week.

It is a requirement that catering orders be received by Delish Artisan Foods no later than the scheduled times below to allow for ordering and processing of your catering requirements in an efficient manner.

Monday- Friday
All orders to be placed by 1pm for the following day. Any amendments or late orders must be called through to our office number (02 9416 5916) with a follow up email detailing your changes.

Saturday, Sunday and Public Holidays
All orders to be placed by Wednesday of that week by 12.00 noon.

Last minute orders We will make every effort to provide catering for last minute orders, this will be based on product and labour availability. Please call our office for all last minute orders on 9416 5916

CONFIRMATION OF ORDER
All orders will be confirmed immediately via email.
To amend orders after placement, upon receipt of your confirmation email ensure all details are correct including time of delivery and collection, number of people, location and contact details. If you would like to proceed with the order and have received the order invoice (not as a quote) then no further action is required. It will be locked in for production. Any changes must be communicated immediately.

DIETARY REQUIREMENTS
Delish Artisan Foods can accommodate most special dietary requirements; however we will require advance notice. All dietary requirements are to be provided in writing prior to your event day and will not be confirmed until Delish Artisan Foods has accepted that it can be accommodated. Our menu plans have vegetarian and gluten free options. We can tailor our menu to most dietary requirements if catering orders are confirmed within the above timelines. Any dietary requirement above and beyond vegetarian will be plated separately and labeled accordingly. Please note that we do not operate a nut-free kitchen.

PAYMENTS
Credit cards will be required for all bookings. By entering your credit card details online to confirm your order, you agree the Delish Artisan Foods may charge the card provided for services rendered. Credit card authorisation form needs to be filled in for confirmation of all orders. If you wish to go on account with Delish Artisan Foods, you will need to fill in our credit application form for approval. Payment terms are strictly 7 days from receipt of invoice. An invoice will be emailed to you once the order is delivered.

PRODUCT (non-catering) DELIVERY TIMES
Standard delivery times are 7.00am to 6.00pm Monday to Friday.

CATERING DELIVERY TIMES
Standard delivery times are 7.00am to 6.00pm Monday to Friday.
Weekend delivery and public holiday services are available upon request.
Additional charges including staffing will apply for weekends, public holidays and deliveries outside standard operating hours.

CATERING Delivery area (excluding weekends)
•Free delivery within 5km of Lindfield.
•5km-10km -$25.00
•10km-20km -$35.00
•20km -30km -$50.00
For deliveries outside 30km, please contact the Delish Artisan Foods office, as additional surcharges will apply. Outside of 20km radius, a minimum spend of $200 (inc GST) is required Please note the above, delivery rates and minimum spend are for most orders, however there may be additional charges on certain orders.

CATERING CANCELLATIONS
Cancellation charges will apply when your catering requirements have been confirmed and where costs have been incurred in regards to food, labour or other services. The following deadlines apply to cancellations:
Up to 10 guests – by 10.00am the business day before
Between 10-25 guests- three business days prior to the delivery/event date
All orders over 25 guests – five business days prior to the delivery/ event date
A 100% cancellation fee will apply where we have not been advised of a cancelled event in writing and the order has been prepared and/or delivered. Staff charges will apply.

REFUNDS AND RETURNS
If the goods or services received are defective or not fit for purpose, a full refund, credit or replacement will be provided. Please note that products cannot be returned due to change of mind, incorrect choice, or the item does not fit. This replacement extends to damage caused in-transit. We guarantee that Delish Artisan Foods goods are:
Acceptable quality, safe, durable and free from defects.
They will be acceptable in appearance and finish.
Match the description given to you [may differ slightly in presentation with hand made/prepared products]

Please provide details of the manner in which the goods fail to serve their purpose, or are defective. We welcome accompanying documentation i.e. Photographs.